5 Day Easy Return
For us customer is the priority. You can try our garments and initiate a return within 5 days of receiving the product. While we have a No-Questions-Asked return policy, still to serve you better on your next order, we ask you to select the relevant reason from the dropdown list while you are making a return. This information helps us to understand the reason for the return and ensure your next purchase experience is delighted. We encourage you to pass on your comment in the space provided.
We understand a lot of our customers are making purchases on Deniyes.com for the purpose of an event, function, party or marriage. While we try to deliver all orders within a maximum of 7 days, we still recommend you to visit our store and try and buy the Deniyes Clothing of your choice to avoid any such delays. You can explore the nearest store to your location or speak with the respective Store Manager at this Link : https://deniyes.com/
Please note that the return window cannot be accessed after 5 days of the delivery.
Further details on the process are listed below.
Terms & Conditions Applied:
- We do not offer an Exchange Policy. You can simply initiate a return and reorder a product.
- Item(s) must be in their original and unused condition within 5 days of receipt in the original box.
- Any tampering with the tags or garment will result in quality check rejection, thus rejection of the return request.
- In case you receive a damaged or defective product, place the return within 5 days of delivery.
- Original barcodes, tags, labels, product, and brand packaging should be originally intact. Missing or tampering will lead to Quality Check rejection and thus rejection of the placed return/refund request.
- You can return one or more items from the same order.
- Refund will be processed only after the product is received at our warehouse.
HOW TO RETURN
- Log into your account on https://deniyes.com/my-account/
- Go to ‘My orders’
- Click on ‘Return’ against the item you wish to return.
- You might receive an OTP to verify your request.
- To help us serve you better, please select the reason of ‘Return’ from drop-down list. You may add your comments in the comment section.
- Your return process gets initiated.
In case you need more support of making a return you can reach our Customer Service team https://deniyes.com/contact-us/
RETURN & REFUND PROCESS
COD ORDER
- For COD orders, you will be required to fill out the account details where you would like your amount to be refunded.
- You will receive a confirmation SMS/Email.
- Reverse Pickup is done in 2-3 business days.
- It takes 5-7 business days to ship items to our warehouse.
- Once QC is passed, a refund is initiated. (2-3 Business Days)
- Based on your payment method/bank you will receive your amount within 2-7 business days.
PAID ORDER
- For Paid Order refund is made automatically to the mode of payment used.
- You will receive a confirmation SMS/Email.
- Reverse Pickup is done with 2-3 business days.
- It takes 5-7 Business days to ship item to our warehouse.
- Once QC is passed, a refund is initiated. (2-3 Business Days)
- Based on your payment method/Bank you will receive your amount within 2-7 Business days.
CANCELLATION OF ORDER
On Deniyes.com, you can initiate an order cancellation anytime you have placed the order till the item is non-fulfillable. Once marked as ready to be shipped, the items cannot be cancelled. As the items are shipped or in transit, we request you to accept the order and later return them in such cases.
At times for various reasons Deniyes can cancel the on orders on its own. You can check our Terms of Use page to understand in detail the reason for initiating such a cancellation.
NOTE: NO PRODUCTS WILL BE ACCEPTED IF THEY DO NOT PASS THE QUALITY CHECK PROCESS.